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Visitor Services Assistant

Want to join a leading theatre and their dynamic team? If you have excellent customer service experience and strong interpersonal skills, apply now…

The award-winning Regent’s Park Open Air Theatre is a London landmark – a firm fixture of summer in the city, providing a cultural hub in the beautiful surroundings of a Royal Park. The theatre is celebrated for its bold and dynamic productions (The Turn of the Screw, Little Shop of Horrors, The Seagull, Porgy and Bess, The Crucible, Henry V), with audiences of over 140,000 each year during its 18-week season.

Regent’s Park Open Air Theatre are looking for a team of Visitor Services Assistants. Successful candidates will be responsible for the efficient and effective operation of the box office throughout the summer. They will provide a safe and welcoming environment for audiences, staff and visitors.


  • Assist in the smooth delivery of the box office operation
  • Act as a highly visible and accessible presence, delivering excellent standard of customer service to all customers, resolving any queries and complaints
  • Sell tickets, programmes, merchandise, ice creams and food, proactively up-selling and cross-selling products
  • Accurately input sales and commissions on Spektrix
  • Ensure accurate accounting, maintaining cashing up and banking practices
  • Help maintain all box office and ticketing equipment
  • Welcome staff and guests to the building, including cast and creative teams
  • Maintain a safe and secure working environment



  • Good attention to detail with high standards of presentation
  • Ability to communicate effectively with a wide variety of people at all levels in a confident and friendly manner
  • Demonstrable enthusiasm, understanding and experience of customer service and sales techniques
  • Experience of cash-handling and reconciliation
  • Good computer literacy including Microsoft Word and Excel
  • Proven ability to work well both independently and within a team
  • Calm, organised and tactful approach.


  • Previous experience working in a visitor services or box office department
  • Previous experience of working in reception or stage door environment
  • Previous user experience of any major box office system


  • Follow this link to apply
  • Applications close 10am, Thursday 5 March 2020
  • In your application state that you heard about this role through Creative Access