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Digital Delivery Officer

Are you digitally savvy with a dream of enacting real change in the world? If so, make an impact and apply for this astounding opportunity now! 

Forward Action is a digital movement building agency for progressive causes. They work with clients from campaign conception through to results, creating strategies, content and tools to get the job done. Their clients are some of the most exciting and impactful organisations in campaigning, including Greenpeace, The Labour Party, Centrepoint, WaterAid, and SumOfUs.

They are looking for a Digital Delivery Officer to join their fast-moving team. You’ll become their go-to expert for setting up mass email sends and Facebook ads, building promotion campaigns that help their progressive clients hit their goals. You’ll also play a central role in their testing and optimising programme, reporting and analysing A/B test data and taking ownership of their test results library. The ideal candidate will be passionate about making the world a better place, excited by the prospect of working on the cutting edge of digital fundraising and campaigning, have excellent attention to detail and an analytical mind.


  • Build emails, set up Facebook adverts, and use Typeform to build surveys and prototypes of engagement tools
  • Learn how to use a variety of tools for setting up and analysing digital adverts and email campaigns, including Facebook Ads Manager, Google Adwords, Mailchimp and Engaging Networks
  • Learn how to use tools to report on data from A/B tests, including Google Analytics, Google Data Studio, and Google Spreadsheets
  • Use these tools to gather data on ad campaigns, email campaigns and A/B test results
  • Work with their Strategy team to analyse these results, then write up reports for clients and the Forward Action team
  • Take ownership of their test results library, keeping it up to date with new test results and working out a system for categorising results to make them easy to look up
  • Help team members out with ad hoc organisational and administrative tasks to support their work
  • Liaise with clients via email, Trello and video calls



  • Excellent organisation and attention to detail
  • An aptitude for maths and working with numbers
  • Basic HTML knowledge
  • An enquiring and analytical mind, enthusiastic about using data to challenge assumptions
  • Good written and verbal communications skills
  • Comfortable working in a fast-paced environment
  • Enthusiasm for using the internet to help build a fairer, more progressive world
  • Fluency in spoken and written English


  • Intermediate-level Excel/Google Sheets skills
  • Experience setting up Facebook adverts
  • More-than-basic web coding skills
  • Experience building email marketing campaigns
  • A qualification in or experience with statistical analysis
  • Experience working in the charity sector or at an agency
  • Experience of working towards measurable goals as part of a team
  • Experience running or analysing A/B tests or experiments
  • Experience using Google Analytics


You will need to include:

  • Your CV (with name and contact details removed)
  • Up to 250 words explaining why you want this job and how you’re suited to the role
  • In your application, state that you heard about this vacancy through the Creative Access website

Applications close on Sunday 1 September. Shortlisted candidates will be asked to complete a written online task from home – this can be any time that works for you between Friday 6 and Sunday 8 September. Selected candidates will then be invited to attend an interview (either in person in London or via a video call) on Tuesday 17 September. If you have any questions about the role or the hiring process, you can contact our team at: hiring@forwardaction.uk.