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Assistant Box Office Manager

If you have proven customer service skills and experience of working in a theatre/entertainment environment, this could be the perfect opportunity for you…

The Kiln Theatre produces world-class theatre that provokes, entertains and appeals to their exceptionally diverse society in Brent and beyond. They view the world through a variety of lenses, bringing unheard voices into the mainstream and presenting high quality and innovative work, which provokes debate and emotionally engages. Some of their recent partners include NT Live, BFI London Film Festival, Images of Black Women Film Festival and DocHouse.

The are looking for an Assistant Box Office Manager to assist with leading the Box Office team. Your role will be to maximise income and provide the best customer service as well as oversee the smooth and efficient running of the Box Office on a day-to-day basis. The ideal candidate will be a resourceful problem solver who is able to communicate with a wide range of people. If this sounds like you, then they would love to hear from you!


  • Sell tickets and take bookings for all Kiln Theatre events in person, by post, by telephone and on the website, following the agreed procedures, and to actively sell merchandise
  • Programme the ticketing system with all relevant shows and ticket sales information, sales reports and schedule on sale dates within the time scales agreed
  • Count all floats on a daily basis and ensuring the takings balance
  • Invoice schools, organisations, and individuals as required and to ensure payment is received within an appropriate time scale
  • Monitor the Box Office email inbox, replying to any internal and external emails
  • Ensure an adequate supply of tickets and to order supplies as necessary
  • Produce the relevant reports on events as requested by the management (usually the Executive Team), film distributors, visiting companies etc and produce bespoke reports as required
  • Oversee the resale policy for the Theatre
  • Attend Spektrix user days, analyse new features in Spektrix and how these can help the company to grow in line with their mission

To see full list of responsibilities, click the link below



  • Proven customer service skills
  • Ability to communicate with a wide range of people
  • Ability to be creative and resourceful in problem solving
  • Computer literacy and an understanding of Microsoft Office applications
  • Excellent organisational skills with the ability to manage and prioritise tasks in an efficient manner
  • A calm and positive approach with a demonstrable ability to work both rigorously and flexibly under pressure


  • A strong working knowledge of the Spektrix ticketing system
  • Experience of working in a theatre/entertainment
  • A qualified First Aider
  • A qualified Fire Marshal


  • Follow this link to apply
  • In your application, state that you heard about this vacancy through the Creative Access website