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Assistant Administrator, Learning

Want to work for a world-class theatre? Do you have an interest in arts engagement and learning? If so, this role could be yours…

Situated within London’s cultural hub on the South Bank, the National Theatre aims to bring an eclectic mix of new and classic plays to a diverse audience. They constantly strive to research and develop new work and offer a range of learning and public engagement programmes in the UK and internationally

They are looking for an Assistant Administrator. This role provides vital administrative support across office management, marketing and communications, finance, data and reporting for all Learning department’s activities. This post is a new role within their large and busy core team of 33 staff responsible for the NT’s nationwide programmes with schools, young people, families and communities, talks and exhibitions and archive

The successful candidate will be a member of the Learning Operations team which lead on all logistics, systems, policies and compliance relating to the Learning programme delivery and act as a conduit for communications and productive working practices with all other NT departments.


Department Administration

  • Work with the Administrator and Programme Coordinators on all aspects of department administration
  • Assist with the management of the Learning office, ensuring a safe, productive and tidy office working environment, including the distribution of information and maintenance of systems
  • In collaboration with the Administrator and PA to the Director of Learning, respond to general department enquiries by phone, email and face-to-face, maintaining a thorough knowledge of all NT Learning activities in order to respond effectively
  • In collaboration with the PA to the Director of Learning, deliver departmental training and use of Office 365, Microsoft Teams and SharePoint
  • Support the implementation of the archiving policy across the department’s work
  • Work closely with the PA to the Director of Learning to manage departmental social activities throughout the year


  • Process sales and payments via the NT’s Proactis and Tessitura systems (training will be given before undertaking these duties)
  • Work with the Administrator and General Manager to roll out an increased use of purchase orders across the department
  • Support the Administrator with training all new members of departmental staff with the use of the NT’s internal finance systems
  • Run the departmental petty cash system ensuring safe storage and accurate monitoring of use

Marketing & Communication

  • Support the Administrator with the preparations for the new season on-sales including building events in the Jira service desk (training will be given before undertaking these duties)
  • Assist the Administrator with the website and brochure copy proofing and image use
  • Create and maintain the departmental image library and photo storage processes in line with NT archive policies and GDPR compliance
  • Support the General Manager and Administrator with internal communications


  • Work with the Administrator to assist the programme coordinators in the use of Tessitura to organise and report on their participation data
  • Work with the Administrator on the evaluation, monitoring and reporting of Learning activities to support the provision and interpretation of data
  • Work with the General Manager to support the programme teams in quarterly data reports for the Director of Learning
  • Support the department with Arts Council England data reporting throughout the year.


  • Foster positive relationships with other departments in the NT and respond to the needs of other departments in the NT
  • As a member of the wider Learning team, contribute to an open, creative and collaborative team culture


  • Some relevant professional arts administration experience
  • An interest in arts engagement and learning
  • Experience of using database packages (expertise gained in using the Tessitura database would be especially welcomed but not essential)
  • The ability to set up, operate and develop efficient office systems
  • The ability to prioritise tasks within competing work demands and to meet deadlines
  • The ability to work on own initiative showing a proactive approach to work
  • Strong interpersonal and communication skills including the ability to deal confidently and positively with a wide range of people of all ages and backgrounds, in writing, face-to-face and over the telephone
  • Excellent team player, with an enthusiasm to help others
  • Excellent computer literacy (Word, Outlook, Excel) and the ability to produce accurate work.


  • Follow this link to apply
  • In your application, state that you heard about this vacancy through the Creative Access website