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Industry:Book Publishing
Contract Type:Fixed
Salary or training bursary: £22,500 - £24,500 per annum
Location:Remote / Banbury
Open to all
Apply by:17/07/2020 - 23:00

Webinar Operations & Customer Service Executive

The Hodder Education Group, winner of the Bookseller Industry Awards for ‘Best Educational, Academic and Professional Publisher of the Year’, publish a wide range of market-focused innovative print resources and digital services, designed for core UK and key International markets. Hodder Education are one of the largest school publishers in the UK, trusted to help teachers teach and students learn through our wide range of high quality resources, and training events. They support the curriculum in almost every subject area and at every level, selling to over 140 countries worldwide. 

The Hodder Education Group is looking for a Webinar Operations & Customer Service Executive. The role will be based at Blenheim Court in Banbury, Oxfordshire once it is safe for the office to reopen. In the meantime, they will provide the technology needed to do the job from home and can promise plenty of support and virtual communication to help welcome and settle the successful candidate into the role. Reporting to the Events Operations & Marketing Manager, you will be working closely alongside the Customer Service team, conference producers, webinar representatives and external speakers.


  • Focused on adding value to webinar operations (Adobe Connect and Zoom) to ensure they as effective and valuable as possible
  • Work closely with external speakers to ensure notes and course materials are ready on time (and printed – if face-to-face)
  • Offer support to webinar representatives and provide phone and email customer support


  • Someone who makes a habit of improving the way things are done, who embraces change and who enjoys combining owner mentality and creativity
  • Enthusiasm for and a clear understanding of the web conferencing market
  • Ability to manage multiple projects and speakers smoothly with excellent attention to detail
  • Able to manage tricky situations and be excited by the challenge of using customer insights, research and new ideas to identify how they can add value to their events
  • Maintain excellent and lasting relationships with speakers – who can deliver a personal, friendly yet professional approach to teachers and schools
  • Must have a proactive attitude to ensure that what has been promised can be delivered and go the extra mile
  • Must be great at planning a busy workload, can make decisions independently but also work as part of a team

This opportunity is open to all candidates

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