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Contract Type:Other
Salary or training bursary: £38,000 - £40,000 per annum (dependent on experience)
Company:Waste Creative
Open to all
Apply by:15/04/2021 - 23:59

Digital Midweight Account Manager (Mobile Gaming - Supercell)

Are you willing to completely immerse yourself in the gaming world? Are you confident with your problem-solving skills? Don't miss this exciting opportunity...

Waste is an independent digital creative agency founded in 2006 on the principle of cutting out unnecessary agency fluff in favour of urgency, expertise and a no-fuss attitude. They call this approach ‘Maximum Digital. Minimum Nonsense.’

Waste Creative is searching for a Digital Midweight Account Manager to join their team. The role will focus on providing an exceptional level of client service delivering a wide range of digital content that sits primarily on social. The AM’s focus will be entirely on the continual client management and growth of certain dedicated accounts, working alongside a team of AM’s and Project Managers, reporting into the AD and BD.


Client Communication

  • Acting as the day-to-day point of contact for client comms on selected games
  • Ensuring the client is up to date with the status of all projects
  • Positively challenge the client, and be willing to engage in complex gaming discussions such is your passion for the industry

Day-to-day account management

  • Ensuring you have a deep understanding of the client’s business
  • Writing client briefs for projects
  • Help to produce account planning documentation, and work towards the aims of the account with the AD’s support.
  • Attend client stand-up, account reconciliation, internal account meetings and work check-ins
  • Work with the project manager to produce detailed SoW’s

Delivery against client goals

  • Producing client cost estimates low to mid-level, & escalating larger estimates to AD
  • Attend finance reconciliation meetings
  • Ensure that all client projects are being billed on time, and are accounted for in weekly finance meetings, with timely communication to the AD
  • Monitoring progress against revenue and profitability targets and reporting regularly to the AD

Client Satisfaction

  • Ensuring account presence in all client meetings/calls
  • Monitoring and advising on all the client communications on the account
  • Escalating potential high-risk or damaging situations to the AD
  • Attending all client meetings and calls
  • Acting as the point of contact for all new briefs and the early stages of projects where necessary - as agreed with the AD
  • Attending all client wash-up sessions

Knowledge, skills ,experience 

  • Minimum 3 years hands-on-agency experience in an AM role, working with big, mainstream brands, managing multiple clients. Gaming client experience is a plus
  • Be highly responsive and efficient with client requests
  • Experience running projects which have a strong focus on digital content production, social content (animated videos and static)
  • Be an approachable and friendly person with outstanding communication skills and emotional intelligence
  • A familiarity with the different Supercell games. You will currently play at least one of them, or be willing to pick it back up/start playing (a lot)
  • Be willing to completely immerse yourself in the games world, playing the games regularly and understanding the way they work in detail
  • Experience working in a fast paced, agile environment managing multiple projects at the same time
  • Highly proactive
  • Comfortable setting up and organising brainstorms, briefing sessions and communicating feedback to the team
  • Experience managing the full project life cycle (including creative conception) with an understanding of PM principles
  • Experience in working collaboratively with Project Managers and understand and respect the role
  • High degree of organisational skills and ability to provide clear communication to all client contacts as well as internal teams
  • An ability to manage upwards, know when to crack on with the job in hand and not be afraid to ask questions
  • Confidence in your own ability to build and foster new relationships, at all levels and departments across the agency structure
  • Meticulous attention to detail to spot errors in deliverables before they go to client
  • Ability to pick things up at lightning speed
  • Experience working across multiple different time zones and currencies
  • Problem solving skills to hit deadlines whilst working against competing priorities, scope creep and spanners being thrown in the works along the way

We welcome and encourage applications from candidates who are under-represented in the creative industries.

Please note that the company reserves the right to withdraw this listing prior to the official closing date, therefore we recommend getting your applications in early.

In order to apply for this opportunity, follow the steps below
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